effectiveness factors of generalized trust in organizations case of: public organizations of kashan

trust is an important element in human relations and cooperation between members of the organization. trust can be the interpersonal or inter-group, in special mode; or be generalized and related to the whole organization in general mode. special-generalized trust as a complex interactive process is influenced by various personal and social factors and variables. some of the most important factors include personality characteristics (system preferences), social relations and economic-social base. in the present study, generalized trust and its effective factors in public organizations in kashan city are investigated. results of this research in which data was collected from a sample of 363 respondents, shows that there is a significant relationship between the generalized trust in one hand, and job satisfaction, sense of security, optimism, participation, trust in management and population relationship in other hand. the result further revealed that, there is not a significant relationship between accessibility variables of information, reference groups and organizational base. in general, the relationship between social workers and the general trust does not appear to be a significant.